[accordion-item title="I have heard about the Magness Law 100% Satisfaction Guarantee. What does that mean?"]
Here at the Law Office of Keith Magness, we absolutely guarantee that we’re going to wow our clients with the customer service that we deliver. They’re going to walk away from our relationship just blown away. To stand behind that promise, we have a one hundred percent satisfaction guarantee. What that means is within the first thirty days of hiring us, if you believe that we’re not living up to that promise of delivering that wow customer service, you can come in, for any reason whatsoever, and ask for your file back. We’ll give it to you, and we’ll waive our fee. We will not assert an attorney lien moving forward on your case.

[/accordion-item][accordion-item title="What rights do I have as a client of your firm?"]
One thing that I believe differentiates our firm from all the rest in this market is the fact that we have a written client bill of rights. It’s on our website. It’s clearly laid out in writing. It’s something that we are very mindful of. That includes the right to be treated with dignity and respect. Basically, we treat everybody as if we’d want our own grandmother to be treated. The right to have open and honest communication on your file. The right to have phone calls and emails returned within a reasonable amount of time. All these things are laid out on our website. We put it in writing. We stand behind it 100%.

[/accordion-item][accordion-item title="What are two things our firm can do for you (that you can’t do on your own)?"]
After being involved in a car accident there’s probably going to be a lot of questions and issues that will come up that you just don’t have experience in dealing with. It can be a very confusing time, especially after being involved in a car wreck. Well, there’s two things that we can do for our clients that they typically can’t do on their own.
The first is, national statistics and insurance companies’ studies actually show that individuals who are represented by a professional personal injury law firm like our own, typically receive, on average, three and a half times more compensation for their injuries. That’s even after factoring in the attorney’s fees. What that means, quite simply, is that if you try to represent yourself in a case, on average, you will receive less money than if you retained a competent, qualified personal injury law firm.
The second thing is, as the medical bills begin to mount and the adjuster’s calls are coming in, that’s a very stressful time. By hiring us, we become your voice. We take all of that off your plate. The adjusters won’t call you anymore. We’ll deal with the medical providers. We can negotiate with them to get their bills down. Those are a couple things that we can do that individuals who try to represent themselves can’t do on their own.

[/accordion-item][accordion-item title="What guarantee(s) can my attorney offer me?"]
No attorney has a crystal ball and it would be unethical for them to try and guarantee any particular financial result that would come out of your accident. Our firm can guarantee a few things.
First, here at the Law Office of Keith Magness, we have a thirty-day, one-hundred percent satisfaction guarantee. What that means is if within the first thirty days of our representing you, if we’re not living up to the promises that we’ve made as far as the quality of representation and service that we’re going to provide, or you just simply change your mind for any reason whatsoever, you can come into our office, and ask for your file back. We will give it to you, and we will waive our fee. We won’t file an attorney lien.
Secondly, at our office, if you’ve already received a cash offer to settle your case from the insurance company, and we take your case, if at the end of the day, after factoring in attorney’s fees as well, we’re not able to put more money in your pocket than that insurance company has already offered you, we’ll waive our fee.
Third, it’s often a concern of clients that as the medical bills add up in a case– Will they see anything at the end of the day after the doctors and lawyers are paid? What we guarantee to our clients is this: No matter how high the medical bills get, and what insurance is available to recover from, if at the end of the day, we’re not able to put money in your pocket, we’ll waive our fee as well.

[/accordion-item][accordion-item title="Is the attorney available to meet with me personally?"]
Surprisingly, some personal injury attorneys don’t meet with their clients. Instead they send out their staff or other liaisons to talk to the clients and collect the information necessary to open the file. Usually, we find that means that they’re not invested in the case and they may not have your best interests in mind at the end of the day. At our office, we take pride in getting to know our clients personally. Each attorney will meet the client and talk to them about their case and get to know them and understand exactly how has this incident, this accident, affecting their lives. That allows us to represent you better. Here at the Law Office of Keith Magness, we absolutely do meet with the clients personally, both the attorneys and the staff.

[/accordion-item][accordion-item title="How are you different from all the personal injury lawyers I see and hear about, especially those on TV?"]
At the law office of Keith Magness, we are different. First of all, we operate on a written set of core values. We’re genuine with our clients. We operate with compassion and empathy. We treat all of our clients the way that we’d want our grandmother to be treated. We also have a written client bill of rights. We have a thirty day hundred percent satisfaction guarantee. Take a look around. Look at other lawyers’ websites. These are things that you won’t see, and things that we pride ourselves in– in delivering the “wow!” customer service. We’re not necessarily interested in the “your pain is my gain” advertising. We want to represent good people, and help them receive the compensation they deserve.
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